Shipping policy

Effective date: October 2026

At a glance

  • Shipping available everywhere in Québec, and occasionally to Ontario and the Atlantic provinces.
  • Charges are calculated automatically at checkout using Canada Post rates, with no additional handling fees unless stated otherwise before purchase.
  • Orders are delivered within 10 business days after payment is confirmed.
  • The delivery times shown at checkout are estimates provided by Canada Post.
  • A tracking number is sent to you as soon as your order ships.
  • In case of delay, loss or damage in transit, write to us at support@mashwi.ca. We will help you with your claim to Canada Post.

At MASHWIMC, we give as much care to preparing your order as to making our products. Every item is inspected, carefully packaged and prepared to give it the best possible conditions for transit.

This policy describes our preparation and shipping process, and how we support you if a delivery problem comes up.

1. Areas served

We currently ship everywhere in Québec and, occasionally, to Ontario and the Atlantic provinces.

As our business grows, other North American destinations may be added. If you would like delivery beyond the areas served, write to us at info@mashwi.ca: we will do everything we can to help.

We do not offer online delivery outside Canada at this time.

2. Shipping charges

Shipping charges are calculated automatically at checkout using current Canada Post rates, based on:

  • the delivery address;
  • the weight of the package;
  • its dimensions;
  • the delivery service selected.

MASHWIMC adds no handling or packaging fees to Canada Post rates, unless clearly stated otherwise before you confirm your order.

Applicable taxes are calculated separately.

3. Order preparation

Orders are prepared and shipped so that they are delivered within 10 business days after payment is confirmed.

During busy periods, promotions or holidays, this time may be longer.

If a significant delay is expected, we will contact you as soon as possible.

4. Delivery times

The delivery times shown at checkout come from Canada Post and are estimates. They may vary, in particular because of:

  • weather conditions;
  • transportation interruptions;
  • labour disputes;
  • government inspections, where applicable;
  • carrier delays;
  • remote regions;
  • circumstances beyond our control.

These times are provided as a guide and may vary.

5. Order tracking

When your order ships, a confirmation email including a Canada Post tracking number (where offered) will be sent to you.

We encourage you to follow the progress of your delivery directly with the carrier.

6. Packaging

Every order is inspected and carefully packaged to reduce the risk of damage in transit.

Transportation, however, is handled by an independent carrier.

7. Delivery and assistance

Once your package has been handed over to Canada Post, delivery is carried out by the carrier in accordance with applicable laws.

Although MASHWIMC can neither control the carrier’s operations nor answer for them, we remain available to help you if a problem comes up.

If your package is delayed, lost or damaged, please contact us at support@mashwi.ca.

We will make every reasonable effort to help you communicate with the carrier, open an investigation when necessary and make it easier to settle the situation.

8. Damaged package

If your package shows visible damage on receipt, we recommend that you:

  • photograph the package before opening it;
  • photograph the product;
  • keep the packaging;
  • contact us within 7 days of delivery.

9. Lost or delayed package

If your tracking number shows an unusual delay or you believe your package is lost, please contact us. Depending on the circumstances, we may, among other things:

  • open a request with Canada Post;
  • follow up with the carrier;
  • pass on the updates available to us;
  • work with you to find an appropriate solution.

10. Delivery address

The customer is responsible for the accuracy of the information provided when ordering.

An order returned because of an incomplete or incorrect address may be reshipped upon payment of the applicable shipping charges.

If you notice an error shortly after placing your order, contact us without delay: we will make every reasonable effort to correct the address before the package leaves our workshop.

11. Unclaimed packages

Packages returned because they were:

  • refused;
  • unclaimed;
  • undeliverable

may be reshipped after payment of the new shipping charges.

Any refund will be processed in accordance with our Returns and Refunds Policy.

12. Partial shipment

If an item becomes temporarily unavailable, we may:

  • wait until the order is complete;
  • make a partial shipment;
  • contact you to agree on the best solution.

Additional charges resulting from a partial shipment initiated by MASHWIMC will not be billed to the customer.

13. Force majeure

MASHWIMC cannot be held responsible for delays caused by events beyond its control, including:

  • severe weather;
  • natural disasters;
  • transportation interruptions;
  • strikes;
  • government decisions;
  • emergency situations;
  • any other unforeseeable event.

14. Contact us

MASHWIMC customer service
4345 Poirier Boulevard
Montréal, Québec H4R 2A4
Email: support@mashwi.ca
Phone: 450 231-1001
Website: www.mashwi.ca

Our commitment

We make every product with care and prepare every order as if it were going to our own family.

Even though we don’t control transportation once the package is handed to Canada Post, we remain available to support you until any situation related to your delivery is reasonably resolved.